Please find the different how-to guides for the setup on Mojave and Catalina below. These additional permissions must be granted locally on the Mac and some of them require admin rights. Without this access, TeamViewer users connecting to macOS 10.14 or higher will only be able to view the screen but not control it with their mouse or keyboard.Īnd TeamViewer users connecting to macOS 10.15 or higher will additionally only be able to view the desktop background and the TeamViewer app, but not any other applications at all. Note : After sending the information to the team 'Do not close the program Teamviewer!!' until the team has solved the problem for the customer successfully and does not move the mouse while the team is checking in order for the team to fully fix the problem.Apple has introduced a security mechanism with macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer.Īnd macOS 10.15 (Catalina) has strengthened the security and privacy even further and requires additional permissions to be given to TeamViewer in order to control your Mac.

Step 3 Then open Teamviewer and send your ID and Password to the team. Please complete this lock-free with the other 2 topics. Notice that the title page will be green, indicating that it has been unlocked. Make sure to tick the Teamviewer QuickSupport page, then press the red button in the top left corner to get out.ĥ. Then the system will show up to fill in the password of the devices.Ĥ. Please do 'Access Check' for all 3 topics as shown in the picture.ģ. Step 2 The program will pop up the Review System Access page. Step 1 Open TeamViewerQS.dmg and then installed successfully. *Use Version this only, do not use other versions* For customers who have problems using our BullVPN program, download TeamViewer for the team to solve the problem.

Team viewer qs mac